Cancellation policy

Effective Date: August 1, 2026

This Purchase Options Cancellation Policy applies to recurring subscriptions for eligible Souss & Stone products and ritual sets purchased through soussandstone.com.

Souss & Stone is owned and operated by SEVOYA LLC, a Massachusetts limited liability company. In this policy, “subscription,” “Subscribe & Save,” and similar language refer to an arrangement under which you authorize recurring orders and charges at the frequency selected during enrollment.

This policy currently applies only to subscriptions. Souss & Stone does not offer preorders or try-before-you-buy arrangements unless a product page and checkout expressly state otherwise.

Subscription Enrollment and Consent

A subscription is optional unless a product is clearly identified as available only by subscription.

Before you complete enrollment, the product page, cart, or checkout will display the material subscription terms, including:

  • The product or ritual included;

  • The recurring price or applicable subscription discount;

  • The selected billing and delivery frequency;

  • Applicable shipping charges and taxes;

  • Available information about the next scheduled charge;

  • That the subscription renews automatically until canceled; and

  • How the subscription may be managed or canceled.

By completing a subscription purchase, you expressly authorize SEVOYA LLC and its payment providers to charge the payment method associated with your subscription for the initial order and each recurring order at the frequency selected during enrollment until the subscription is canceled.

The subscription terms presented at checkout form part of this policy. More specific terms displayed for the subscription you select will also apply.

Subscription Frequencies

Available subscription frequencies may vary by product or ritual and will be displayed before enrollment.

Your selected billing and delivery frequency will appear in your order confirmation and customer account.

You may change the frequency of future deliveries through your customer account. You may also request assistance by emailing care@soussandstone.com.

A frequency change applies only to future orders and does not reverse an order that has already been charged or entered fulfillment.

Minimum Commitment

There is no required minimum subscription term and no minimum number of renewal orders.

The initial subscription order is the only minimum purchase commitment.

After placing the initial order, you may cancel the subscription at any time before the next recurring charge.

Canceling a subscription prevents future renewal charges and future subscription shipments. It does not automatically cancel or refund an order that was charged before the cancellation became effective.

Automatic Renewal and Recurring Charges

Subscriptions renew automatically at the frequency selected during enrollment until canceled.

For each renewal, the payment method on file will be charged for:

  • The applicable subscription price;

  • Any applicable shipping charge; and

  • Any applicable tax.

The next billing date and current subscription details can be reviewed through your Souss & Stone customer account.

Renewal dates may shift slightly because of weekends, holidays, failed-payment retries, inventory issues, customer-requested changes, or other reasonable operational circumstances.

We will communicate material changes when required by law.

Subscription Pricing and Discounts

The subscription price or discount shown during enrollment applies according to the terms displayed with the offer.

Unless expressly stated otherwise:

  • A subscription discount applies only while the subscription remains active;

  • A one-time discount code does not automatically apply to future renewal orders;

  • Promotional gifts or one-time incentives do not repeat with every renewal;

  • Taxes are calculated separately for each order as required by law; and

  • Shipping charges may apply to each recurring order unless the subscription offer expressly includes free shipping.

We may change a subscription’s future price, discount, shipping charge, or another material economic term when reasonably necessary.

We will provide advance notice and any consent or cancellation opportunity required by applicable law before charging a materially changed amount.

A price change will not retroactively affect an order that has already been completed.

Subscription Communications

We will send a subscription confirmation to the email address associated with your order.

We may also send:

  • Upcoming-order reminders;

  • Payment-failure notices;

  • Price-change notices;

  • Shipping confirmations;

  • Account-management links; and

  • Other subscription-related communications.

We will provide any renewal or change notice required by applicable law.

You are responsible for maintaining a current email address and reviewing the next billing date shown in your customer account.

Transactional subscription messages may still be sent even when you have unsubscribed from promotional marketing emails.

Managing Your Subscription

Customers may manage eligible subscriptions through their Souss & Stone customer account.

Through your customer account, you may:

  • Review upcoming orders and billing dates;

  • Update your shipping address;

  • Update your payment method;

  • Change your delivery frequency;

  • Skip an upcoming order;

  • Pause and resume the subscription; or

  • Cancel the subscription.

If a particular option is not available in your account, contact care@soussandstone.com for assistance.

Changes must be completed before the next order is charged. Once a recurring payment has been processed, a change generally applies only to later renewals.

How to Cancel

You may cancel your subscription at any time without a cancellation fee and without completing a minimum number of renewal orders.

The fastest cancellation method is:

  1. Sign in to your Souss & Stone customer account.

  2. Open the Subscriptions section.

  3. Select the applicable subscription.

  4. Choose Cancel subscription and complete the confirmation steps.

You may also request cancellation by emailing care@soussandstone.com from the email address associated with the subscription.

Include your:

  • Full name;

  • Subscription or order number; and

  • Clear request to cancel the subscription.

An online cancellation is effective when your customer account confirms that the subscription has been canceled.

An email cancellation request is effective for future renewals when it is received by Souss & Stone. To avoid the next charge, the request must be received before the next scheduled billing time shown in your account.

We will not require you to call, speak with a representative, answer a survey, accept another offer, or provide a reason before canceling.

After cancellation, no new renewal charges will be initiated.

A canceled subscription may not be capable of being restored. You may need to create a new subscription if you decide to subscribe again.

Cancellation After a Renewal Charge

If a renewal charge has already been processed, canceling the subscription stops subsequent renewals but does not automatically cancel the current order.

You may request cancellation of the newly charged order under our Shipping Policy. The request must be submitted within four hours after the charge or before fulfillment begins, whichever occurs first.

Cancellation is not guaranteed after processing or fulfillment has begun.

If the current order cannot be canceled, it will be shipped and will remain subject to our Return & Refund Policy.

We do not ordinarily issue a refund solely because a customer forgot to cancel before a scheduled renewal charge.

This does not limit any right or remedy relating to an unauthorized charge or merchandise that is damaged, defective, unsafe, materially misdescribed, or incorrectly supplied.

Skipping an Order

You may skip an upcoming order through your customer account.

A skip request must be completed before the applicable order is charged.

If the recurring charge has already been processed, the skip will apply to the next eligible renewal rather than the current order.

Skipping one order does not cancel the subscription. The subscription will ordinarily resume at the following scheduled interval.

Pausing a Subscription

You may pause it through your customer account.

A pause request must be completed before the next applicable order is charged.

While a subscription is paused, it will not ordinarily generate recurring orders or charges. You may resume the subscription through your account when that option is available.

Pausing is different from cancellation. A paused subscription remains associated with your account and may renew after it is resumed.

Product, Quantity, Address, and Payment Changes

Changes to products, quantities, shipping addresses, payment methods, or subscription frequencies must be completed before the next recurring charge.

Address changes made after a recurring order has been processed are not guaranteed to affect that order.

You are responsible for keeping your shipping address, email address, and payment information current.

We are not responsible for avoidable delivery problems caused by an outdated or incorrect address supplied by the customer, subject to the protections described in our Shipping Policy.

We will never ask you to email a complete payment-card number or card security code.

Failed or Declined Payments

If a recurring payment fails or is declined, Shopify or our subscription and payment providers may retry the payment and may send instructions for updating your payment method.

The subscription may be paused or canceled after unsuccessful payment attempts.

A subscription shipment will not be required until payment has been successfully authorized.

Souss & Stone does not charge a separate fee solely because a payment attempt failed. Your financial institution may apply its own charges under its terms.

Out-of-Stock, Changed, or Discontinued Products

Subscription availability depends on inventory.

If a subscribed product or ritual is temporarily unavailable, we may:

  • Delay or skip the affected renewal;

  • Contact you about available options;

  • Pause the subscription; or

  • Cancel the affected order or subscription.

If a product is discontinued or materially changed, we may cancel or modify the affected subscription after providing appropriate notice.

We will not substitute a materially different product and charge you for it without your agreement.

If we cancel a recurring order after charging it and do not provide the ordered product, the applicable amount will be refunded to the original payment method.

Company-Initiated Cancellation

To the extent permitted by law, SEVOYA LLC may pause or cancel a subscription when:

  • Payment cannot be completed or verified;

  • A subscribed product is no longer available;

  • Fraud or unauthorized activity is reasonably suspected;

  • The subscription was created through abuse or a material pricing error;

  • The customer repeatedly violates our policies;

  • The subscription is used for unauthorized resale; or

  • Continuing the subscription would violate law or create an unreasonable safety or business risk.

If we cancel a paid but unfulfilled recurring order, we will provide an appropriate refund unless the order is fulfilled or another lawful resolution is agreed upon.

Returns and Refunds

Canceling a subscription is not the same as returning an order.

Subscription orders are subject to the same Shipping Policy and Return & Refund Policy as eligible one-time purchases, unless a specific subscription offer expressly provides greater rights.

For hygiene and product-safety reasons, opened, used, tested, or unsealed cosmetics are not ordinarily eligible for a preference-based return.

This restriction does not limit remedies for products that are damaged, defective, contaminated, unsafe, materially misdescribed, or incorrectly supplied.

Changes to This Policy or a Subscription Plan

We may update this policy or future subscription terms to reflect changes in law, technology, product availability, Shopify functionality, or business operations.

Material changes affecting an active subscription will be communicated in advance when required by law.

When a material change requires customer consent, we will obtain that consent before applying the change.

The subscription terms accepted when you enrolled generally continue to govern until properly changed, except when a change is required by law or provides greater customer protection.

Contact Us

For subscription questions, changes, or cancellation assistance, contact:

Souss & Stone / SEVOYA LLC
Email: care@soussandstone.com
Mailing address: PO Box 1020, Leominster, MA 01453